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Camb IT Support

Get remote support

Our engineers can connect securely to your computer to diagnose and fix issues without visiting your premises. Choose your operating system below to get started.

Remote access

Download the support client

When one of our engineers asks you to start a remote session, click the button for your operating system. The tool connects you directly and securely — no account needed.

Only start a remote session when requested by a Camb IT engineer. Our team will never ask you to initiate a connection unless you have an open support ticket or have called us directly on (01223) 576705.

Windows

For Windows 10 and 11

Click the button below to open the StartControl support page. Your engineer will give you a PIN to enter — the session closes automatically once support is complete.

  1. 1Click the button below to open the StartControl page
  2. 2Enter the PIN your engineer gives you
  3. 3Accept the connection request to begin the session
Get Windows support

Mac

For macOS 12 and above

Download the StartControl Mac applet using the button below. Open the downloaded file and enter the PIN from your engineer to establish a secure remote session.

  1. 1Click the button below to download the Mac applet
  2. 2Open the downloaded file from your Downloads folder
  3. 3Enter the PIN your engineer gives you
Get Mac support

Other ways to reach us

Not sure about remote support, or need help with something else? We’re available Monday to Friday, 8:30am–5:30pm.

Call us (01223) 576705
Customer portal Log and track tickets